Cancellation and Refund Policy

Overview

This Cancellation and Refund Policy outlines the terms and conditions governing cancellations and refunds for contests, deposits, and other services offered on the PinUpCricket platform. We strive to provide a fair and transparent experience for all our users. Please read this policy carefully before participating in any contests or making any deposits. Your participation in contests and use of our services constitutes acceptance of this policy.

Contest Cancellations

Contests may be cancelled under certain circumstances, including, but not limited to:

• Match Cancellation: If the scheduled cricket match is cancelled or postponed, the contest will be cancelled.
• Technical Issues: If unforeseen technical issues prevent the contest from running as planned, we reserve the right to cancel the contest.
• Insufficient Participants: Contests with a guaranteed prize pool may be cancelled if the minimum number of participants is not reached. This will be clearly stated for each contest.

In the event of a contest cancellation, refunds will be issued in accordance with the refund policy outlined below.

Refund Policy

The following refund policy applies to PinUpCricket:

• Contest Cancellations: If a contest is cancelled due to a match cancellation, technical issues, or insufficient participants, all entry fees will be refunded to the users' PinUpCricket account balance. This balance can be used to enter future contests or withdrawn, subject to our withdrawal policy.
• Deposits: Users can request a refund of deposited funds at any time, subject to verification and processing times. Refunds will be credited to the original payment method. Please note that certain payment methods may have specific restrictions or processing fees, which will be communicated to you during the refund process.
• Bonus Funds: Bonus funds are non-refundable and cannot be withdrawn. Bonus funds can be used to enter contests and win real money.
• Fraudulent Activity: If we detect fraudulent activity or violations of our Terms of Service or Fair Play Policy, we reserve the right to withhold refunds and/or take further action, including account suspension or termination.

Refund Process

To request a refund, please follow these steps:

1. Navigate to the "Support" section of the PinUpCricket app or website.
2. Select the "Refund Request" option.
3. Provide your username, the contest or deposit details, and the reason for the refund request.
4. Submit the request. Our support team will review your request and process it as quickly as possible. You will be notified of the outcome.

Important Notes

Please note the following important points:

• Taxes: You are responsible for any taxes that may apply to your winnings or refunds.
• Policy Changes: We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on our website and within the app. It is your responsibility to review this policy periodically for updates.

Contact Us

If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact our support team through the "Support" section of the app or website. We are here to help!